Start by contacting AMGENT or the Licensee’s Complaints Manager.
You can contact AMGENT about the issue, or contact the Complaints Manager of Spark Advisors Australia Pty Ltd directly at compliance@sparkfg.com.au. The current FSG states that complaints will be handled quickly, fairly and within the prescribed timeframes.
Describe the concern
Explain what happened, the outcome you are seeking and provide any documents or dates that may help the matter be reviewed.
Internal resolution
If the complaint cannot be resolved to your satisfaction within 30 days, the current FSG explains your right to take the matter to the Australian Financial Complaints Authority (AFCA).
AFCA
AFCA provides an independent external dispute resolution service that is free to consumers.
Read the FSG
The Financial Services Guide contains the current complaints and compensation-arrangements disclosure.
View the Financial Services GuideIf there is any inconsistency between this summary and the current Financial Services Guide, refer to the FSG and the Licensee’s current complaints process.